Return and Refund Policy

RETURN & REFUND POLICY:

Items for return can be shipped back to Fish On Custom Leaders (FOCL) our location in Alvin, TX. Please follow the guidelines below to ensure that all returns are processed as quickly and efficiently as possible:

    • Call 281-393-8273 or email us here to request authorization for return. (Returns cannot be accepted without prior authorization).
    • Claims for discrepancies in shipment need to be made within 7 days of receipt of merchandise.
    • Material needs to be returned within 15 days from date of shipment.
    • Returns must be unused and in resellable condition.
    • Depending on the product being returned, a re-stock fee may be applied to the return. Call for details.
    • Unless the material is determined to be defective, Made to Order / Custom Orders are not returnable. No cancellations, returns, refunds or credits for Made To Order Materials.
    • A refund will not be issued until the product is returned, then received by us.

  All returns and refunds need to be authorized by a Fish On Custom Leaders (FOCL) Representative prior to returning the product(s). Call 281-393-8273 or email us and we will promptly process your request.